Terms & Conditions of Sale

Effective Date: 18/12/2024

Introduction

These Terms and Conditions (“Terms”) govern the purchase of goods and services through our website mascotaproducts.com. By placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

Applicability

These Terms apply to all customers, with specific provisions for:

• Customers in the United Kingdom (UK).
• Customers in the European Union (EU).
• Customers in other regions (Rest of the World).

Where local laws provide additional consumer rights, those rights are not excluded by these Terms.

Orders and Contract Formation

An order is deemed accepted when you receive an order confirmation email from us.

We reserve the right to cancel any order prior to dispatch for reasons including but not limited to pricing errors or stock unavailability.

Pricing and Taxes

Prices are displayed in [Currency] and include/exclude VAT as indicated.

For UK and EU Customers:

• VAT is applied where applicable.
• Import duties (if any) are the buyer’s responsibility for non-UK/EU orders.

For Rest of the World Customers:

• Prices exclude local taxes and duties. Buyers are responsible for customs clearance and associated costs in their country.

Delivery

We deliver worldwide unless restricted by local regulations.

Estimated delivery times are:

• UK: [3 working days]
• EU: [3-5 working days]
• Rest of the World: [6-10 working days]

Delivery costs are calculated at checkout.For International Customers:

• Delays may occur due to customs clearance.
• The buyer is responsible for ensuring the goods comply with local import laws.

Cancellation, Returns, and Refunds

UK and EU Customers

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receipt.

To cancel, contact us at mascotaproducts.com/contact

Goods must be returned unused and in their original packaging. Return shipping costs are the buyer’s responsibility unless the item is faulty.

Rest of the World Customers

Cancellation and refund rights vary by region. Contact us within 14 days of receipt for assistance.

Return shipping costs are the buyer’s responsibility unless the item is faulty.

Warranties and Liability

All goods are warranted to meet their description.

UK and EU Customers:

Goods that fail to meet their description or are defective may be eligible for repair, replacement, or refund under Consumer Rights Acts.

Rest of the World Customers:

Warranty rights are limited to those outlined in your local laws.

We are not liable for:

• Indirect or consequential losses.
• Losses arising from customs delays or non-compliance with local regulations.

Data Protection and Privacy

We collect and process personal data in compliance with:

• UK GDPR for UK customers.
• EU GDPR for EU customers.
• Local data protection laws for the rest of the world.

For more details, please refer to our Privacy Policy and Cookies Policy.

Intellectual Property

All content on this website, including text, images, and trademarks, is owned by Mascota Products.

Unauthorized use of our intellectual property is prohibited.

Governing Law and Jurisdiction

For UK Customers:

• These Terms are governed by the laws of England and Wales. Disputes will be resolved in UK courts.

For EU Customers:

• These Terms comply with mandatory EU consumer laws. Disputes will be resolved under the laws of your EU member state.

For Rest of the World Customers:

• These Terms are governed by the laws of England and Wales unless mandatory local laws apply.

Changes to Terms

We reserve the right to amend these Terms at any time. Changes will be effective when published on our website.

Contact Information

For questions or disputes, contact us at:

Mascota Products
Unit 4, Enterprise Court
Sandbach, Cheshire
CW11 3SB
UNITED KINGDOM

Phone: +44 (0)1244 794323

Email: info@mascotaproducts.com